Case Study · Redesign

The Modern Maid
22 years of trust, finally visible.

Amanda Matthews-Owens built Delaware's most trusted cleaning service on reputation alone: 407 five-star reviews, 22 years in the community. Her Joomla site wasn't keeping up, so we built something that matches the care she brings to every home.

Websites That Work Get Found on Google The Lead Engine Gift Certificates Referral Program That Call You Missed
AmandaClient
The Modern MaidBusiness
Delaware, OhioLocation
Since 2003Founded
4.9★ · 407 reviewsReputation
407 five-star reviews,
buried behind a Joomla template.

The Challenge

A 22-year reputation
the internet couldn't see.

A site that works, but doesn't match the business.

The old site worked, but generic page titles, hidden trust signals, and a dated look didn't show 22 years of community trust. Franchises with big budgets were winning on first impression while Amanda's reputation sat behind a template.

We rebuilt the site from scratch in modern Astro, so the real quality of The Modern Maid's service shows from the first scroll instead of being buried two pages deep.

No booking. Clients call competitors instead.

Most cleaning customers expect to book online before they ever call. Without that option, anyone who wants to book at 10pm on a Wednesday goes to a franchise instead.

We built a full booking system tied to Amanda's service tiers: one-time, weekly, biweekly, and monthly, with home-size and add-on options. Recurring clients can rebook in one tap.

The best trust signals, hidden in menus.

Amanda's Cleaning for a Reason partnership, two free cleans a month for cancer patient homes, and her Elder Check-In & Companionship service are exactly the kind of thing that earns new clients. Neither one was visible where it mattered.

We built dedicated pages for Elder Check-In and the charity-clean program, written for both human readers and AI assistants, so the selling happens before anyone picks up the phone.

Beaten in her own backyard.

The browser tab literally read "Home," a big miss for people searching "house cleaning Delaware OH." You've Got Maids and Molly Maid have polished sites with instant booking. They don't have 22 years of local trust, but they were winning the search results.

We wrote page titles, meta descriptions, and business info tagged so Google and AI can read it, all built to rank for Delaware County searches, plus service-area pages for Delaware, Powell, Westerville, and the northern Columbus suburbs.

Before & After

Same reputation.
Completely different first impression.

Before: Joomla template

The Modern Maid old website

After: Aspire Digital redesign

The Modern Maid redesigned website

The Scope

Everything we shipped.

01

Full Site Redesign

A full redesign in Astro 6, modern, fast, and built to earn trust fast. Amanda's 22-year reputation and 407 reviews show up right away, no longer hidden behind Joomla.

Web Design
02

Multi-Step Booking Flow + Instant Pricing

A 3-step booking flow tied to the CRM: pick a service type, set home size and frequency, then choose a date from Amanda's live calendar. A homepage pricing calculator gives an instant price for any home size, no call required.

CRM Integration
03

Elder Check-In Landing Page

A standalone page for Amanda's Elder Check-In & Companionship service, built for adult children searching on behalf of aging parents. No local competitor offers this service or has a page for it.

Web Design
04

Delaware County Local SEO

We wrote page titles and meta descriptions to rank for "house cleaning Delaware OH" and "maid service Delaware Ohio," plus service-area pages for Delaware, Powell, Westerville, and the northern Columbus suburbs.

Local SEO
05

AI Search Signals

Every page is built so ChatGPT, Siri, and Gemini know exactly what The Modern Maid does and where: eco-friendly, vetted, and woman-owned, serving Delaware County. Amanda is the answer when someone asks.

AI SEO
06

Cleaning for a Reason Feature

Amanda cleans two homes a month for cancer patients, for free. That story was buried in a menu before. Now it has a dedicated section that shows new clients how this business is run.

Content
07

Gift Certificate System

A dedicated gift page: "Give a gift that actually means something." Any service, any amount, and it never expires. Built for new parents, new homeowners, and caregivers who want to give more than a gift card.

Conversion
08

Referral Program

$25 cleaning credit per referral, no limit. Credits stack and never expire. Refer 3 friends and earn $75, refer 5 and earn $125. Word of mouth, now tracked and rewarded automatically.

Growth

The Details

Built to earn trust
at every touchpoint.

Multi-step booking flow

The Modern Maid booking experience

Pick a service type, configure your home, pick a time, all in three steps. No phone call needed.

Gift certificate page

The Modern Maid gift certificates

Any service, any amount, never expires. Built for new parents, new homeowners, and caregivers.

Referral program

The Modern Maid referral program

$25 per referral, no limit, credits stack. Refer 5 friends and earn $125. Word-of-mouth, formalized.

The Result

22 years of trust,
finally findable.

A digital presence that finally matches the care Amanda brings to every home she cleans, built to capture the leads her reputation already earns without a phone call.

4.9★ 407 reviews, now front and center
16+ Pages built, booking, gifts, referrals, Elder Care, community, and more
$36-72K Projected annual revenue lift

What the work is built to do.

1,200 people in Delaware County search for cleaners every month. Most of them never found Amanda.

1,200 × 3% × 8% × $1,800
$52K
PER YEAR · $4,300 PER MONTH
Monthly Searches
1,200
Delaware County cleaning searches
Click-Through
3%
conservative for a top-5 local result
Booking Conversion
8%
4.9★ trust signals + online booking
Annual Client Value
$1,800
recurring cleans, Delaware market rate

Conservative by design: online booking lift, referrals, and the Elder Companionship line are counted as zero

1,200 monthly cleaning searches in Delaware County, the floor, before Columbus suburban spillover
14 yrs domain trust history, registered since 2011, giving Amanda a local SEO head start franchises can't replicate
25 to 40% conversion lift from online booking, industry standard for adding a self-serve scheduling option
0 revenue counted from Elder Check-In, referrals, or social, those are upside, not the floor

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